Do I get tokens back if generation fails
Yes. If a generation fails with an error, the tokens it used return to your balance automatically. You do not need to contact support for that. A service error or a model refusal counts as a failure. A finished clip you simply do not like is not a failure, and its tokens are not refunded.
Updated:
What counts as a failure
- The generation ended with a service or model error.
- The model rejected the request and returned no result.
- The run stopped before the result appeared in the gallery.
If tokens were charged and there is no result
Open the gallery
Check the status of the generation. If it ended in an error, the balance is already updated.
Check the balance
The token history shows the charge and the refund as separate lines.
Write to support
If the refund is missing, give the model and the time of the run. That makes the search faster.
Where it is in ClickBait
Frequently asked questions
Do I get tokens back for a clip I did not like?
No. A rerun with a changed prompt costs tokens, just like the first run. A result you do not like is not a failure.
What if the model refused the request because of its content?
A model refusal counts as a failure and the tokens come back. Repeating the same request unchanged will probably be refused again.
Do I get money back?
The tokens return to your balance. The terms of top-ups are on the pricing page.
What if a generation is stuck?
Wait until the status changes. If it does not change for a long time, write to support with the time of the run.
How long does a refund take?
Usually the tokens come back right after the generation ends with an error. If the balance has not updated, check the token history and write to support.